Mobile Messaging & SMS Privacy Policy
Fin & Feathers ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect information provided through our restaurant reservation services and the F&F FAM CLUB promotional program, including communications by SMS text message and email.
1. Information We Collect
When you interact with our reservation system—either by submitting an online reservation form or texting us directly at (702) 546-6394—we may collect your mobile phone number, name, email address, and reservation details you provide, such as party size, date, time, and seating preferences. When you voluntarily sign up for the F&F FAM CLUB, we collect the contact information you submit, which may include your name, email address, and mobile phone number. We also maintain records of marketing consent where applicable.
2. How We Use Your Information
We use information submitted through our reservation services to process, pre-qualify, coordinate, and confirm restaurant reservation requests, including communicating about large-party deposit requirements. We do not use reservation contact information for promotional SMS marketing unless you separately provide the required marketing consent. For F&F FAM CLUB members who opt in to promotional communications, we use the contact information they provide to send offers, dining specials, rewards, birthday offers, special-event invitations, and other promotional updates. Members can expect approximately 6–8 total promotional messages per month across SMS and email combined; actual frequency may vary. Marketing consent is voluntary and is not a condition of purchase.
3. Protection of Mobile Marketing Consent Data
We do not sell or share mobile phone numbers or SMS marketing opt-in data, including consent records, with third parties or affiliates for their own marketing or promotional purposes. Information is used to administer our reservation services and the F&F FAM CLUB communications in accordance with this policy. Any service providers involved in delivering communications may process information as needed to provide those services, subject to applicable obligations and protections.
4. Your Choices and Opt-Out
You can opt out of promotional SMS messages at any time by replying "STOP" to (702) 546-6394. You may receive a confirmation message after opting out. To get help with SMS messaging, reply "HELP". To stop receiving promotional emails, use the unsubscribe instructions included in the email. Opting out of promotional communications does not prevent us from sending service-related messages necessary to respond to a reservation request or other interaction you initiate, where permitted. Marketing consent is optional.